Direct subscription purchases
Direct subscription purchases have a thirty-day refund request window under the existing policy, subject to its account and eligibility conditions. It covers the one-, three-, six- and twelve-month subscription terms.
Confirm any different condition shown in a written quote before paying. Reseller credit purchases and purchases from another seller have their own terms.
How to make a request
Email [email protected] or WhatsApp +44 7532 814802. Include the purchase date, plan, account reference and payment reference. Send them privately, without full card details.
The policy limits eligibility to direct purchases and includes account-abuse and previous-refund conditions. If you bought from a separate reseller, contact that seller about its purchase terms.
Processing and renewal
Support reviews the request and confirms the outcome and payment route. Provider and bank processing can affect when approved funds arrive; no unverified instant-refund promise is made.
Subscriptions use manual renewal. If you simply do not want another paid term, ask about your account expiry and avoid placing a renewal order. Your applicable statutory rights are not replaced by this summary.