Identify where the charge was made and which product it purchased. An app-store software purchase can have a different support and refund route from a streaming subscription bought directly from a service provider.
Read the receipt
Look for the billing party, product name, date and transaction reference. A player activation may not include streaming access, while a service payment may not pay for a player licence. Keep separate receipts rather than treating both charges as one undifferentiated television purchase.
Use the relevant purchase process
For a Google Play purchase, consult Google Play’s current purchase and refund guidance. For a direct service payment, start with that seller and payment record. Do not assume one party can see, cancel or refund a transaction handled by another system.
Explain the distinction to support
State what you paid for and where the payment occurred. If you are unsure, send a reduced receipt showing the relevant transaction facts. Avoid sharing a full card number or account password, and keep any later adjustment linked to the original purchase.
