Some programmes are understandable through dialogue alone, while others depend heavily on visual action, graphics or written messages. Audio description or a descriptive transcript can supply important missing information where available. A screen reader announcing the player controls does not describe the programme itself.
Consider the programme type
An interview may rely mainly on speech, but a sports match, silent sequence or documentary chart can convey essential information visually. Do not assume the same accessibility needs apply to every genre. A commentary track may help, yet it is not automatically a complete description of everything a viewer needs.
Inspect available alternatives
Look for a descriptive audio option, transcript or other supported presentation supplied for the actual programme. Track labels and availability vary. If the service offers only ordinary audio, state that limitation clearly rather than describing the programme as fully accessible on the basis of a working sound track alone.
Make feedback specific
If a descriptive track omits a crucial on-screen message or is not selectable in one app, provide the title, language and time. Describe the barrier rather than asking a provider to infer it from a general complaint. A useful response should distinguish a missing source alternative from a player control that prevents selecting an alternative already present.
