Joining the wireless network does not guarantee that the player has received a usable IP address, gateway and DNS configuration. DHCP supplies these settings on many home networks. A connection-details screen can reveal whether that stage succeeded.
Inspect the local details
Look for the assigned address and default gateway using the device's normal settings. An absent gateway or an unexpected self-assigned address is worth reporting. Do not publish your complete network configuration in an open support forum.
Reconnect before manual addressing
A fresh connection can request configuration again. Check whether other new devices obtain working settings from the same router. Manually entering random addresses can create conflicts and hide the underlying DHCP problem.
Review the router cautiously
If you manage the network, consult its lease table and available address pool. Keep a configuration backup before changing DHCP settings. Networks with multiple routers may need a deliberate design rather than two competing servers.
