Look in the app’s About or information screen, or in the operating system’s app details. Record the app name and version together because similar names can identify different products. Crop any accompanying screenshot so it does not include the account or activation screen.
Start outside the login form
Operating-system app information often shows the installed version even if the player cannot sign in. This is useful when support needs to identify a build but the opening screen is stuck. On a television, the settings route depends on the device maker.
Keep build information literal
Copy the version exactly, including any suffix. A file called latest does not establish the installed version. Likewise, a download date is not necessarily a release date. If no version is displayed, say that rather than inventing one from a filename.
Use the information to narrow the problem
A fault that appeared immediately after an update is different from an account that stopped working without a software change. Include the device operating-system version where available. Do not assume updating to an unrelated app with a similar icon is a valid repair.
