Hide account identifiers, passwords, full server links, activation codes and personal details before sharing a screenshot. The useful evidence is usually the app name, error message and relevant setting, not the private information around it.
Capture only what is needed
Crop to the error or connection setting when possible. Check the status bar, notification banners and background windows too. A screenshot of a whole television or computer can reveal more than the issue being discussed.
Use an opaque redaction
A solid cover is safer than a translucent highlight or light blur. Save a flattened copy and reopen it to verify the hidden text cannot be read. Keep the unredacted original private if support genuinely needs more detail later.
Preserve diagnostic meaning
Leave the error wording, app version and non-sensitive model information visible. Replace a private URL with a short note such as server address hidden. That lets support understand what was omitted without requiring another public screenshot.
