Rotation depends on the app’s layout and the device’s orientation settings. A player can deliberately keep menus in one orientation while showing video differently. Check the system rotation lock and the app’s documented controls before assuming the video source is at fault.
Separate menu and playback layouts
A portrait account screen does not necessarily mean the video will remain portrait. Open a supported item and inspect its full-screen control. Some television-oriented apps are designed for landscape throughout and may not suit phone use.
Review the device setting
The operating system can lock orientation globally or offer an automatic-rotation toggle. Change that setting deliberately and test again. Third-party tools that force rotation can create unreachable buttons or distorted layouts, so they are not proof of proper app support.
Describe the exact screen
When asking for help, say whether the login form, catalogue or video refuses to rotate. Include the device model and app version. A cropped screenshot of the layout can help without exposing account fields or private notifications. Check that the stop and back controls remain reachable after rotating, not only that the video fills the display.
