Keep account credentials in a private location controlled by the purchaser, with a practical way for authorised household members to get help. Avoid public chats, unprotected screenshots and notes left on shared or borrowed devices.
Separate access from receipts
A receipt or order number can be useful to several people without exposing the password. Store the login separately and share only what each person needs. A photograph of a login screen can contain more sensitive information than the person taking it realises.
Plan for device changes
Before replacing or resetting equipment, establish how the account will be re-entered. Do not rely on the old television being the only place where credentials exist. If the player stores them invisibly, ask support about account recovery before wiping the device.
Respond to accidental sharing
If credentials were posted publicly or sent to an unintended recipient, contact support about changing or reissuing them. Stop distributing the same image. Review any devices that may still have access, following the account tools or support process actually available.
