A player can receive one media resource progressively or request successive segments described by a manifest. Both can begin before an entire programme is transferred. Their startup, seeking and failure patterns can differ, so avoid diagnosing solely from a file extension.
Look at supported behaviour
An on-demand file may expose a conventional seek bar, while a live presentation advances through newly published media. The player interface can simplify those differences, but it does not mean the underlying requests are identical.
Compare faults in context
A failure after seeking differs from a live stream running out of new segments. Tell support whether the item is live, replay or on demand. That small distinction can change which logs and delivery components need investigation.
Protect media addresses
Both delivery models can use account-bearing or signed URLs. Do not submit private links to public analysis websites merely to identify the format. Use documentation or a redacted diagnostic report instead.
