A schedule entry tells you what was planned to air; it does not guarantee an archived video exists. Use the player’s documented catch-up indicator and attempt an available programme within the service’s archive window. Archive depth and supported channels are service-specific.
Look for an actual archive action
A programme row may offer details, a reminder or playback. Those actions are different. If the interface only shows a title and time, do not infer that selecting it must open catch-up. The app needs a supported relationship between the guide and archived media.
Keep the time window in mind
A service can retain programmes for a limited period, and the player may show older schedule data beyond that limit. A programme can therefore remain visible in the guide after its archive has expired. Future schedule rows are not playable recordings either.
Report the specific failed archive
If a listed catch-up item fails, note the channel, programme title and original broadcast time with its time zone. Compare another item on the same channel. That identifies an archive issue more precisely than reporting that all live viewing has stopped.
