A channel logo is artwork metadata and can be cached separately from the stream and programme guide. A wrong image does not automatically mean the channel video is wrong. Compare the actual broadcast and channel name before changing account settings or deleting a working source.
Identify where the artwork comes from
The player may use a playlist logo address, guide artwork or its own matching rules. Similar channel names can cause an automatic match to choose the wrong image. If the app allows a local logo assignment, check whether an old override remains in place.
Refresh the appropriate cache
A channel-list update may not clear downloaded artwork. Use the player’s documented logo or image refresh control if available. Avoid a full account reset just to replace a small image, especially when it would remove favourites and parental settings.
Keep the diagnosis proportionate
If the video and schedule match the intended channel, report the artwork issue separately. Include the displayed name and the incorrect image without exposing credentials. A cosmetic metadata correction is easier to investigate when it is not mixed with unrelated playback complaints.
