A quick start proves that some media arrived, not that the connection can sustain delivery throughout the session. Variable bitrate, congestion, source interruptions and device workload can all appear after an initially smooth start.
Notice what changed
Record whether the stall follows seeking, a scene change, another household transfer or a fixed duration. The pattern helps distinguish a bandwidth problem from session expiry or a repeatable source fault.
Compare the same programme
Use a supported lower version or wired connection while leaving the player unchanged. A different unrelated channel may use another server and hide the original issue. Keep each comparison long enough to reach the point where failure usually occurs.
Avoid resetting the evidence
Repeatedly closing the app at the first pause can obscure a recurring interval. Note the time and whether playback recovers itself. Give support that pattern together with the device and connection type.
