Start here
Re-enter the server URL without adding spaces, then review the username and password. Copying a trailing space is easy on a television keyboard. If the app has a server selector, use the profile assigned to the account.
Do not repeatedly request a new account for the same error. Tell support the player name, server label and message shown. Never post the password or full playlist URL publicly.
Keep the comparison useful
Change one relevant setting or connection at a time. A change that fixes playback on one source but breaks another is useful information to include in the support message.
If you can, record the time and affected programme, and mention whether another programme plays. Do not send a long list of unrelated account passwords or activation keys.
Contact support with the right details
WhatsApp +44 7532 814802 or email [email protected]. Include your device model, app name and the exact stage where the problem appears.
If this concerns a paid account, keep the purchase reference in the private conversation. For refund questions, use the refund request process rather than assuming a technical fault has already been reviewed.