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Check mute and volume on the player, television and any soundbar. Choose another available audio track, then compare another programme. On Windows, the output can change when an HDMI display is connected.
If the television has sound but a receiver does not, the connection chain or audio format may be involved. Report that difference before reinstalling the app.
Keep the comparison useful
Change one relevant setting or connection at a time. A change that fixes playback on one source but breaks another is useful information to include in the support message.
If you can, record the time and affected programme, and mention whether another programme plays. Do not send a long list of unrelated account passwords or activation keys.
Contact support with the right details
WhatsApp +44 7532 814802 or email [email protected]. Include your device model, app name and the exact stage where the problem appears.
If this concerns a paid account, keep the purchase reference in the private conversation. For refund questions, use the refund request process rather than assuming a technical fault has already been reviewed.