Start here
Contact support with your current account reference and the term you want. Confirm the expiry date and connection allowance. The supplied source terms describe manual renewal rather than automatic recurring billing.
Keep the order reference with the support conversation. After renewal, refresh the account as instructed and review the expiry information shown by the player or support.
Keep the comparison useful
Change one relevant setting or connection at a time. A change that fixes playback on one source but breaks another is useful information to include in the support message.
If you can, record the time and affected programme, and mention whether another programme plays. Do not send a long list of unrelated account passwords or activation keys.
Contact support with the right details
WhatsApp +44 7532 814802 or email [email protected]. Include your device model, app name and the exact stage where the problem appears.
If this concerns a paid account, keep the purchase reference in the private conversation. For refund questions, use the refund request process rather than assuming a technical fault has already been reviewed.