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Viewing guide

Understanding live channel schedules

A live channel follows a common schedule, so joining it usually means joining the programme already in progress. An on-demand entry starts a selected programme for you. Restart, pause and catch-up are separate functions that depend on the actual service.

Illustrated guide: Understanding live channel schedules
How does a live channel schedule differ from on-demand viewing?

A live channel follows a common schedule, so joining it usually means joining the programme already in progress. An on-demand entry starts a selected programme for you. Restart, pause and catch-up are separate functions that depend on the actual service.

Read the slot as well as the title

A programme guide normally lists the planned start and finish of a transmission. That slot can include introductions, advertising and channel presentation, so it may be longer than the programme’s running time. If a film is already halfway through its slot, opening the channel does not ordinarily take you back to the beginning. Look for an actual restart option rather than assuming it is part of every live stream.

Allow room for live changes

Sport, breaking news and special events can overrun. The pictures may be correct while the guide still shows the programme that was meant to follow. Listen for the broadcaster’s announcement and compare the actual transmission before changing any device settings. A guide mismatch and a playback fault are different problems, and describing the right one makes support more useful.

Choose a route that suits your evening

If the start time matters, join the channel a little before the programme begins. If you need flexibility, look for an independently listed on-demand edition or an available replay. A watchlist is generally a bookmark, not a reservation of future access. For something you cannot miss, plan around the actual viewing route rather than the title alone.

Questions about this topic

Does a channel listing include all its old programmes?
No. A scheduled channel is not a complete archive. Catch-up and on-demand access need their own availability.
Can two viewers be slightly out of sync?
Yes. Different distribution and buffering delays can put one live route behind another without changing the scheduled programme.

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