Share only the details needed to identify the transaction, such as its reference, date, amount and status. Crop unrelated balances, transactions, addresses and account information before sending the image to the intended seller.
Start with the purpose
Ask what information support needs to locate the payment. A receipt reference may be enough, making a full screenshot unnecessary. Avoid sending several pages of banking history when the question concerns one order and one transaction.
Inspect the whole image
Look beyond the centre of the screen. Notifications, browser tabs, account names and recent transactions can appear around the receipt. Make a clean copy with unnecessary details removed, then open that copy to verify the redaction actually worked before sending it.
Keep the original privately
Retain the unedited receipt for your own records or a payment-provider enquiry. Send the reduced version to support. If a document contains a card security code or account password, that information should never be included simply because it appeared beside the payment.
