A guide workflow has several stages: obtaining the file, reading its structure and matching programmes to channels. Completion of one stage does not prove the others succeeded. Note whether the player downloaded data, reported a parse error or showed unmatched channels.
Start with the reported stage
If no file is retrieved, investigate the supplied guide address and access method. If the file arrives but cannot be read, its format or completeness matters. If it reads successfully but rows remain blank, channel identifiers and coverage become the next questions.
Avoid broad resets too early
Deleting the account can remove working video and local favourites while leaving the guide source unchanged. Use the player’s guide-specific controls first. Keep the last-update time and any visible import message so each attempt produces an interpretable result.
Provide a focused example
Choose one channel that should have current listings and record its displayed name, guide assignment if visible and current time zone. A single well-described mismatch can be more useful than a screenshot of hundreds of blank rows. Keep the full guide URL private if it contains credentials.
