Yes. The video stream and programme-guide feed are separate resources. A player can receive a channel successfully while its guide address is unavailable, outdated or mismatched. Troubleshoot the guide as a metadata problem when playback itself remains normal.
Identify the separate symptoms
A spinning guide loader, blank schedule rows and a video playback error describe different failures. Try opening the channel directly. If it plays, preserve that working setup while investigating the guide instead of deleting the account and starting over.
Review the supplied guide address
Check the guide URL for transcription errors and confirm that it belongs to the same service configuration. If it contains credentials or tokens, keep it private. Do not replace it with an unrelated public guide merely because the channel names seem familiar.
Keep navigation usable meanwhile
Favourites and channel groups may still let you watch while guide data is unavailable. If the app offers a list view without schedule rows, it can be a practical temporary layout. Ask support about the guide error with its update time and exact message, rather than reporting all television as unavailable.
