A timeout after selecting a channel means the playback request did not complete within the player’s waiting period. That differs from failing to authenticate at the opening screen. Note where the failure occurs and whether other items work before changing credentials that already load the library.
Describe the stage precisely
An account can load categories successfully and still encounter a source that does not respond. A timeout may occur while opening the stream or later while waiting for media. The exact error wording and how long it takes are useful details for support.
Try a small comparison
Open one other item in the same category and one in another category. If only one fails, avoid resetting the entire app. If every source times out, compare another supported device only within your account’s permitted simultaneous connections and record the result.
Do not keep increasing wait times blindly
A longer timeout can hide a persistent failure without solving it. Keep the default unless the player documentation or support recommends a specific adjustment. Report whether the stream ever starts, rather than simply saying that you waited longer.
