What does Credit top-up mean?
A credit top-up adds units to an existing balance under the supplier’s purchase process. It should be recorded separately from the account creations or renewals that later consume those units.
Why it matters
Confirm the quantity, price, currency, destination balance and applicable validity conditions before paying. Do not assume a previously used quote or payment destination remains current. After confirmation, reconcile the added quantity with the panel record. Keep the payment reference and supplier confirmation linked so an apparent missing top-up can be investigated without a vague search through old conversations.
A practical example
For example, a reseller with several balances should specify which one receives the purchase. A correctly paid package applied to the wrong account can still disrupt fulfilment. The enquiry needs the intended destination, transaction reference and observed balance, not an immediate second payment made in the hope that it fixes the uncertainty.
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Related terminology: Credit ledger, Cross-Origin Resource Sharing.
For practical setup and troubleshooting, browse the journal or support guides.