What does Order reference mean?
An order reference is an identifier used to connect a purchase with its records, fulfilment and support history. It should help locate the transaction without exposing the full account password.
Why it matters
Keep it with the selected plan, date, amount and confirmation. Use the same reference in follow-up messages where possible so support can see the context. A payment provider’s transaction identifier may be different from the seller’s order reference, so retain both rather than assuming one replaces the other. Share identifiers only as needed and avoid posting account-specific records publicly.
A practical example
For example, a renewal enquiry can say that it concerns the existing order reference and current expiry. That is more precise than asking support to find “the account I bought last summer”, especially when the household has used more than one player or purchased several terms.
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Related terminology: Order fulfilment, Order status.
For practical setup and troubleshooting, browse the journal or support guides.