What does Order status mean?
An order status is a defined label describing the current stage of an order. Useful statuses correspond to observable steps rather than vague expectations.
Why it matters
Keep enquiry, payment, processing, delivery and resolution distinct where they matter. Assign an owner and next action to open orders so work does not stall between messages. Record changes with references and preserve corrections. A small operation can use a simple set of statuses, provided everyone understands what each means and no label implies an uncompleted step.
A practical example
For example, “paid” should not automatically mean “active”. An order can have a confirmed payment while waiting for account application or customer information. Keeping those states separate helps staff give an accurate update instead of telling the customer everything is complete because only one part of the process finished.
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Related terminology: Order reference, Origin server.
For practical setup and troubleshooting, browse the journal or support guides.